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Ventolin hla, What top three activities do we as the I.T.C. feel should be completed in the next five years and included in the Strategic Plan, ventolin eczema. Nebulised ventolin with ippv in asthma, Example:
Administration goes paperless (fits "The Green Goal")
- Time table - 2 years (inter-office communications only)
- All divisions would be responsible with perhaps AT/IS leading the charge
- Resources - much training, possibly new software, albuterol ventolin proventil, Ventolin hfa without a prescription, electronic signatures
- Outcome measures - reduction in amount of paper consumed
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Technology assistance for faculty and staff happens through a “one stop” shopping approach.
* Evolve the current help line to a more “syncronistic” approach, having the ability and resources to solve problems immediately.
* Expand the current help line to evenings and weekends, leading to the establishment of a more 24/7 approach.
* “One phone call to one number” allows faculty and staff a direct connect with knowledgable staff who can put them in touch with resources needed–classroom help, training resources, hardware problem resolution, software problem resolution, etc.
* Seamless integration for faculty and staff to connect with various deparmtents with technology services–Information Systems, Academic Technology, Media Services, Adaptive Technology, Corporate Education.
Resources:
Additional staff
Reallocation of current staff
Training
Outcome Measure:
Increased timely service for faculty and staff
Less “who to call” confusion for faculty and staff
Quick resolution to technolgy problems
I think Dave’s idea of “one stop” helpdesk is one to consider in our strategic plan.
A strategically managed help desk and contact center would create a best practice in service support. Many institutions, including Middlesex Community College, use Presidium a 24/7 technical support helpdesk. It could provide our college community with support from Pipeline issues to problems student have with their home computer. “The Presidium staff and service offerings are at the expert level for a number of supported applications and systems.” With this type of Help Desk service, student, faculty and staff calls to our general IT helpdesk and our Blackboard and ANGEL Helpdesks would be greatly reduced. By outsourcing support it would allow our staff to focus on support requirements unique to North Shore Community College. It would also allow our AT staff time to research, develop and design curriculum based academic technologies that would ultimately benefit our students.
This implementation process would include IT, AT and of course financial resources.
My top three from a faculty standpoint would be:
1) Work with students to adapt our communication to their needs, e.g. text message, pod casts, high-speed access to secure space from remote locations. Smart classrooms everywhere.
2) IT fluency for faculty, staff and students. Advanced technology usage, not rehashing MSOffice that they had in high school.
3) Paperless communication and authorization. We’ve got digital scanning. Let’s expand it to all departments. Our copiers seem to have the capability, let’s use it. This will allow faster access, communication and support. Security and encryption would need to be a concern that must be addressed but not unattainable.
In response to Sandy - In general I agree with your points.
However, I am concerned that texting is a large factor in the apparent inability of students to communicate fluently. Many cannot write a full sentence or spell to save their lives. It is easy enough to be misunderstood in an email message, or phone call.
We also need to be aware that some of our students either do not have access to all the technologies we take for granted, don’t have the skill necessary to use them (or claim they don’t.) In addition to our current computer labs, it would be useful if there were more equipment in tutoring labs (especially in Lynn) and perhaps training for tutors so that students could use subject specific technologies where they might also be able to get direction on its use.
IT fluency for everyone is highly desirable. I agree students need advanced offerings. Some of them really do need the basics, though!! Faculty fluency will not be achieved by offering one or two workshops in the middle of a semester. We are in general too busy and our needs too diverse. This is not to say we shouldn’t work toward a goal, but time and money have got to be allocated not only for internal training but for Professional development outside of school and school hours. .
I also feel that “paper lite” rather than paperless may be the better goal. There may still be some things better kept on paper. Paper is a stable medium, doesn’t need to be upgraded to a new version every few years, is generally understood, and it is fairly easy to get rid of when its usefulness is past. That being said, I think there is far too much paper generated for no real purpose. Certainly things have been made far easier by being able to submit grades electronically. I feel sure there are a number of other processes that would benefit!
Another thought that I had, although not well-developed at this point, is the idea of outfitting our classrooms with technology through sponsorship. For example, we could have the technology in the classrooms gifted by corporate sponshorship, i.e. Danvers Bank, Sylvania, GE, etc. It might help to get our rooms outfitted at a faster clip by using both inside and outside resources.